SHORT COURSE TRAINING ON CUSTOMER SERVICE SKILLS

 School of Agricultural Economics and Business Studies (SAEBS) and   AB-CONSULT

INVITATION TO SHORT COURSE ON:   CUSTOMER SERVICE SKILLS

 

                                                     Date: 27th and 28th May, 2019

VENUE: SAEBS Seminar Room, SUA, Morogoro.

BACKGROUND INFORMATION

In the recent competitive business arena good customer service is vital for the success of all organizations, large or small, profit or non-profit. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. The higher the quality of customer service you provide, the higher the level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue. Satisfied customer may simply tell one person, but a dissatisfied customer may tell ten people. Thus, this course is intended to impart participants with key customer service skills that are important for customer satisfaction.

COURSE BENEFITS

The course will enable the participants to gain the key skills on customer service. In connection to this the organizations will have repeat customers and as a result the revenue and profitability will increase. Also, this course will enable service deliverers to eliminate customer complaints as well as increasing the reputation of the organizations.

TOPICS COVERED

  • Concepts of customer service management
  • Valuing internal customers
  • Establishing attitude for the service
  • Fulfilling customer needs and expectations
  • Key customer handling skills
  • Creating lasting impression
  • Effective communication skills
  • Service recovery strategies
  • Dealing with customer complaints and calming irritated customers
  • Strategies for measuring customer satisfaction
  • Customer loyalty management strategies

WHO SHOULD ENROLL

Customer service managers, frontline employees/customer service desk, administrators/secretaries, hotel workers, bank tellers, tour guides/drivers, line Managers, Air crew, sales people and all employees with direct customer interactions.

Application Process: Interested participants should pay fees before 23th May, 2019 and send a pay slip to email: This email address is being protected from spambots. You need JavaScript enabled to view it. or WhatsApp for registration.

Fees: Tshs. 250,000/= or 150 USD

Payment Details:To cover breakfast,lunch,tuition and materials only

Mode of Payment:

Payment should be deposited into Bank Account:

Bank: CRDB

Account Names: AB-CONSULT

Account Number: 0150358085700

Certificates:

Certificates of attendance will be issued to all workshop participants

 

For More Details Contact:

Lubango Mayenga,                                                                              Dr. Christopher Magomba,

Coordinator-BBDS                                                                               Programme - Coordinator

Mobile: +255 785 670 078                                                                  +255 788 709 709

ABConsult